Queen's Hospital

Queen's Hospital 2024-05-08 Person 5 5 0

Because look after me In very good way ⭐️

Nothing to say

Queen's Hospital 2024-05-08 Person 4 5 0

Although the staff were extremely busy but when treating, pushing, talking and helping the attention was second to none. We were in A&E for 13 hours and felt exhausted when we got home and we were sitting, in my case laying, down but the staff never stopped, impressive. I was ‘lucky’ because I had a head injury and went through ITU but some we were aware of were still there when we left. It’s worth a mention that all the staff were not grumpy in fact they were cheering patients up and were positive all the time. Thank you.

I’m sure you know, the waiting, and lordy knows how your gonner fix it.

Queen's Hospital 2024-05-08 Person 2 5 0

Moved three time to three different corridors Department totally understaffed

It would be a good idea when the ambulance personal check the patient in, that they are given the ID bracelet to put on there patient as they have to leave them after a certain time period and basically the patient is alone It is also a good idea to have curtain screen’s available if the patient needs a bed pan / bottle instead of having to move the trolley or bed to another area, waiting for staff who are not busy as they always are and actually moving the bed in a limited My dad is 98 years old and a very proud man who desperately needed to use the toilet after being given furosemide and was so upset and very distressed that he wet himself not once but a few times until he was finally offered inco paints In 16 hours we saw an a & e doctor 3 times and finally a medical doctor who discharged my dad and arrange frailty team to do a home visit for bloods a few days later , he also said there were not beds available anyway

Queen's Hospital 2024-05-08 Person 5 5 0

Wonderful! I cannot praise them enough. Especially Dr Ojo and nurses Emma and Chirs. All staff with my Thanks and Love and Best wishes. Also the two Wonderful ambulance lady Medics staff who got me to Queens.

Nothing.

Queen's Hospital 2024-05-08 Person 1 5 0

The service needs improvement

I be setting in hospital chair for about 48 hours without washing myself no proper food and in chair is no nice a lot old people is sad a lot things need to change and the amount of time is ridiculous

Queen's Hospital 2024-05-08 Person 1 5 0

Don’t get told what’s going on. This is in A&E and the wards.

Communication

Queen's Hospital 2024-05-08 Person 3 5 0

This was my second visit. Both were poor apart from engagement with doctors. Your SDEC system is not fit for purpose. The same group of people moved through together without any obvious streaming. I was fortunate in seeing specialist docs but that did not move me any further forward. I was told by the doctor at about 7:30 that I was being discharged but when the critical situation was announced two hours later and I opted for self discharge my papers were still in a pile waiting to be looked at. And I was lucky as folk were told they’d be there all night. If I have to visit again I’ll go outside the area as reports I see are that this is the usual position.

How about scrapping the whole system and having a complete rethink on what works elsewhere? How about replacing the paper files with a tablet based system so that info goes straight online? The staff did their best in spite of the system but things need to change fundamentally and quickly

Queen's Hospital 2024-05-08 Person 3 5 0

Waiting was too much , a patient could even die while waiting for treatment

Reduce the waiting time

Queen's Hospital 2024-05-08 Person 2 5 0

In total I spent over 20 hours in A&E. Waited 15 (fifteen) hours to see doctor despite being classified as a priority case having had multiple tests for possible mini stroke / silent heart attack. Moved from A&E majors to a corridor that was titled Emergency Medical Care. Very very uncomfortable hard seats with no communication overnight. One of many patients moved together from majors with minimal communication. There were no doctors for long periods & nurses appeared overstretched with what appeared to be limited number of senior nurses especially during the night hours. Doctors were seemingly not around or overstretched elsewhere to attend to the many patients.

Better leadership. More help to those staff working hard. Too many going round in circles periods. More doctors on call in A&E at all times required. Not enough communication with many hours just sitting around. I had numerous blood pressure checks but minimal communication. A difficult experience that with more support & organisational skills throughout the various departments would have helped greatly.

Queen's Hospital 2024-05-08 Person 4 5 0

The waiting time was horrendous.

Maybe kept me a little bit more informed.